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Housekeeper Supervisor

Alpine Elements / France and Austria

We realise that our resort staff have been instrumental in the continued success of the company and we hand pick our staff not only for their experience but more importantly for their enthusiasm and outgoing and friendly nature to run our resorts and chalets. Subsequently we want our staff to be the best in order for us to continue to provide that ‘little bit extra’. If you feel you have what it takes and want to be part of a company that is committed to excellence then we are the company for you.




start date

Start Date

Winter 2017

salary

Salary

Upon Application


typical day

A Typical Day in the Job

The Housekeeper Supervisor works closely with the team of Chambermaids to deliver the highest levels of cleanliness throughout the Hotel. You will oversee and manage a small team of Chambermaids to ensure guest bedrooms, corridors, and public and back of house areas of the property are clean and tidy at all times. You will ensure that the hotel always meets the company targets for: Trip Advisor, Trust Piolet and Holiday Watchdog reviews, First Impressions, Electronic Customer Satisfaction Questionnaires for cleanliness, creating an inviting & relaxing atmosphere and staff efficiency. This is a hands-on role where the primary aspect of your role is the cleaning of rooms, public and back of house areas, whilst also supervising a small team.

Key Accountabilities & Responsibilities:

Customer Focus

 To ensure that the Hotels guests expectations are exceeded at all times

Operational

 To assist the Hotel Manager in ensuring the smooth running of the Hotel to company

standards specifically with regards to the cleanliness throughout the Hotel

 Completing weekly accounts and stock takes for housekeeping to set deadlines using

this information to ensure that all budgets and targets are being meet

 Providing staff motivation and development throughout the season where needed

 To develop and maintain relationships with all suppliers

Alpine Elements Ltd 2016

Sales

 To assist in ensuring that all sales targets are being achieved throughout the season

and helping to initiate and implement new incremental sales

Key Relationships:

o Internal: Hotel Manager, Assistant Hotel Manager, Heads Of Department, Hotel

General staff

o External: Suppliers, Property Owners.


ideal candidate

What we are looking for

Person Specification (assessed via application, assessment centre or interview as appropriate):
Each of the criteria below is rated as Essential (E), Highly Desirable (HD) or Desirable (D).
We place considerable emphasis on your Personal Qualities as the training and support we provide can often strengthen any weaknesses that exist in other areas.

Personal Qualities
o Strong social/People skills/Cheerful/Outgoing (E)
o Highly Motivated (E)
o Passionate / Enthusiastic (E)
o Ability to work alone and as part of a team (E)
o Ability to cope under pressure (E)
o Willingness to work hard / long hours (E)
o Adaptable / Flexible Attitude (E)

Skills & Ability
o Customer Service (E)
o Communication Skills (E)
o Problem Solving and Complaint Handling (E)
o Planning Organisational Skills (E)
o Literate and Numerate (E)
o IT / Admin / Social Media (E)
o Training Mentoring (E)

Experience
o Relevant Transferable work Experience (E)
o People/ Team management / Supervisory Experience (E)


our offer

What we can offer you

We realise that our resort staff have been instrumental in the continued success of the company and we hand pick our staff not only for their experience but more importantly for their enthusiasm and outgoing and friendly nature to run our resorts and chalets. Subsequently we want our staff to be the best in order for us to continue to provide that ‘little bit extra’. If you feel you have what it takes and want to be part of a company that is committed to excellence then we are the company for you. At Alpine Elements we realise that hard work and commitment should be rewarded, so we will provide our seasonal staff with:

· A competitive salary,
· Transport to and from resort – from a London departure point
· Accommodation, including utilities
· Meals
· Branded uniform
· Ski equipment – either skis poles and boots or Snowboard & boots
· Emergency Medical Insurance
· Staff Concessions on Alpine Elements brands holidays for up to 13 months after you have completed your season
· Friends & Family discount whilst you are working your season
· Discounts on a range of sporting equipment provided by our suppliers i.e. Tushingham – Windsurf and Sailing equipment, Sun God – Customer sunglasses, Specialised - Mountain Bikes, Mystic – Sailing, Yachting, Windsurfing apparel and equipment, Snow Shop – complete range of ski equipment and clothing from skis & snowboards to ski & casual clothing.
· Low Commitment Bond



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