Operations/Logistics & Customer Service Roles with Alp Leisure

About us
Alp Leisure offers bespoke holidays in the finest, privately owned chalets in Méribel and Courchevel.

We also operate First Class. This is a team of chauffeurs in Mercedes Vianos who offer luxury transfers to/from airports, in-resort service to/from slopes and restaurants – all with a smile and second to none service levels.

We look for a team of ‘behind the scenes’ workers who organise everything to ensure the front of house service is smooth, caring and, above all, excellent - everything our guests have come to expect.

Our staff are the best in the industry and are treated as such by both the company AND the guests. We provide great packages, including the best-live out-accommodation in the 3 Valleys.

Description
Our Operations and Service team members need to be proven organisers, with strong logistical skills. Each role requires set strengths, but overall there must be a can-do attitude and a drive to achieve perfection.

Operations Manager
Our Operations Manager is responsible for resort operations and all of the staff in resort, playing an important role motivating and encouraging staff to maintain or exceed the high-standards of service Alp Leisure Ltd have set and our clients have become accustomed to. They are involved in the chalet management and maintenance, solving any issues as part of their daily routine. The Operations Manager oversees all chalet accounts and stock control. They manage the Alp Leisure staff and ensure they are happy and confident in their roles. We hope our guests rarely have reason to contact the Operations Manager, but if there is an issue which needs further support and advice, he or she will be at our guests' disposal.

Customer Service Manager
As a Customer Services manager you will be working on our guests’ behalf to ensure that they have the perfect holiday. You will be in contact with the guests prior to their arrival to discuss catering requirements and organise equipment hire, ski instructors, nannies or anything else that they might need. The job includes identifying customer requirements, making bookings on their behalf, liaising with chalet staff, ski schools, instructors, guides etc and ensuring guest needs are fulfilled. You will be required for 32hrs a week, leaving plenty of time to ski!

Logistics
Logistics staff need to enjoy finding solutions and have an excellent telephone manner. This can be fast-paced so you will need to be organised and driven – preparation is the key in this role. Set hours in a ski resort – gives plenty of time to ski!

Requirements
Customer service experience
Proven man-management skills (Operations Manager)
Fluent English and French (with Russian an advantage!)
Great telephone manner
Proven logistics and operational experience

Stamina and determination to give the best service possible
Proven exemplary customer service skills and cheerful attitude
Ability to ski/snowboard or be willing to learn!

You will need a European passport, UK NI Number and EHIC card


Benefits
Excellent salary, live-out accommodation (shared apartment, walking distance to slopes), ski pass, ski insurance, ski equipment, food allowance & travel to/from resort.

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