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General Manager – Hotels
Employer: Crystal
Country: France
Salary: Competitive
Accommodation Provided: No Training Provided: No
Start Date: tbc
End Date:
With resorts all over the world we offer our staff the best opportunities to develop their careers - working for one of the world's largest travel businesses means you are open to the widest scope of possibilities. We also work in partnership with our other brands which operate the summer programmes.
Role Purpose -
To deliver the brochure promise and ensure the efficient operation of 11 Club Hotels and their bars in France, Switzerland and Andorra, including the achievement of budgeting/profit targets, operational standards & guest satisfaction.
To manage the provision, cost and standard of all staff accommodation whilst ensuring that all capital expenditure is correctly authorised and that all maintenance is carried out within budget and in conjunction with the Head of Tour Operations and Properties.
Establish and implement relevant controls and processes to safeguard company stock and cash
Ensure that all health, hygiene and safety standards and legislation (both local and UK) are complied with by putting in place necessary controls, checks and procedures.
Ensure that all necessary local and UK employment legislation/paperwork is adhered to and abided by within the programme/country of operation.
Manage interdepartmental relationships ensuring effective communication and cooperation
Proposal of new ideas, including service delivery, quality standards, staffing, suppliers, new properties etc.
Achievement of financial targets/budgets within the Hotels programme including:
* Sales
* Gross margins
* Costs - labour, food and other operating costs
* Capital expenditure
* Net operating profit
* Budget setting in all relevant areas
Personnel:
* Develop staff through appropriate training programmes and succession planning
* Effectively and promptly deal with employee relations issues
* Ensure minimum staff turnover through effective management
* Ensure staff take ownership of all aspects of the customer journey
Ensure maximum customer satisfaction through provision of:
* High quality services and facilities
* Maintaining of customer feedback (through CSQ returns) and
* Taking appropriate steps to reduce issues
We're getting close to the opening of our ski resorts now - make sure you don't miss out - APPLY TODAY! This could be the opportunity of a lifetime.
Please send your CV and detailed covering letter to the email address provided.