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Quality Manager
Employer: Crystal
Country: Austria
Salary: competitive
Accommodation Provided: No Training Provided: No
Start Date: ASAP
End Date: end April 2010
TUI Ski is a part of TUI Travel Plc a world leading travel business and a FTSE 100 company, employing 55,000 employees worldwide. TUI Ski incorporates such brands as Crystal, Thomson and First Choice, with over 130 resorts throughout Europe and the US we are renowned as Europe’s most established Ski Operator.
Due to the size and scope of TUI Travel we are often able to offer summer employment in alternative locations within our business.
Our winter 09/10 programme is fast approaching, if you have the right skills and experience and are looking for a challenging and exciting role overseas then don’t hesitate – APPLY NOW!
The Role
To improve the levels of service offered across the ski business. Provide training, development to all resort teams to ensure concerns, complaints, compliments & analysis are all dealt with swiftly and efficiently. Ensure that all quality targets are monitored, analysed, communicated and reported on in order to achieve all set targets by the end of each season
Key Skills and Experience
- Experience in a customer service role in tour ops / hotels / chalets or similar environment
- Language skills desirable
- Strong interpersonal skills
- Self Sufficient and able to work on own initiative
- Ability to balance excellent customer service and cost implications
- Attention to detail / analytical skills
- Good communication skills
- Influencing / persuading skills at all levels
Quality Manager application