A Typical Day in the Job
Reporting to the Chalet Manager, the Chalet Assistant is jointly (with the Chalet Manager, Chef(s) and Chalet Assistant/Driver) responsible for the day to day management of the assigned chalet, ensuring that the guests' needs are met at all times while maintaining the Company's standards.
The Chalet Assistant's main main role is one of hostess, waitress and housekeeper. All of the cooking is done by the chalet's professional chef.
No shopping or budgeting duties.
Service : General
Creates a warm, friendly and welcoming atmosphere for all guests.
Is available to answer any questions, or resolve any problems that the guests may have, always aiming to do whatever they reasonably can to ensure that guests have the best possible skiing holiday, whether on or off the slopes. To enable this, is knowledgeable about the resort, its facilities, the Purple Ski brochure and the Staff Manual.
Refers any complaints to Karen or Fleur.
On changeover day, helps clients arrange servicing and/or hire of ski equipment, also ski lessons etc. as required
Ensures that all guests are provided with welcome literature and emergency contact cards
Ensures an effective handover to the relief staff (who provide cover on your day off) so that the standard of service is maintained. On the day off of the chalet manager, takes the lead in any customer facing issues.
Service : Housekeeping
Ensures that excellent standards of hygiene and cleanliness are maintained in/around the chalet at all times, including at end of season. Cleans and tidies the following areas daily (kitchen, food storage areas and dining room/area are the chef's responsibility):
Vacuums and/or mops floors/carpets in all bedrooms and common areas
Refreshes sofa and other cushions
Tidies guests' bedrooms
Cleans bathroom sanitary-ware and surfaces
Cleans interior and exterior of windows as necessary
Carries out bedroom turn-down service during evening dinner service
On changeover day, works closely with all others on the chalet team to do whatever is needed to ensure a smooth and pleasant transition for the guests and efficient changeover for staff. Changes all linen and towels, thoroughly cleans chalet.
Changes bath and hand towels mid-week
Washes and irons "small" linen such as napkins, tablecloths, chef's whites, tea towels etc
Launders guest personal clothing as required
Washes up and polishes all glasses, crockery, cutlery and pans etc
Counts and bags up used linen/laundry ready for collection, labels bags, completes checklist(s). When clean laundry is returned, verifies receipts against the checklist and puts it away. Reports any issues (loss/damage etc.) to Karen or Michael
In conjunction with the others in the team, sets up and closes down the chalet at the start and end of the season
Service : Meals/Drinks/Other
Helps the chef in the preparation of breakfast as required. Also serves, clears and washes up.
Lays out and clears away afternoon tea.
Helps the chef in the preparation of menus, packed lunches, children's high teas and dinner as required.
Lays table for, serves and clears, dinner (including canapes etc.)
Lays out and clears coffee and after-dinner drinks and petit fours in the evening
Stocks up the guests' bar/fridge
Ensures that a bowl of fresh fruit is available to guests at all times
Receives, arranges and maintains fresh flowers each week
Helps the chef manage stocks of all items/requirements for the chalet, including helping to prepare and submit orders to the Supplies and Maintenance Manager on a timely basis, perform stock takes and explain any exceptional usage as requested.
Prepares and maintains an inventory of all household equipment as required/requested
Maintains an inventory of all linen, and ensures that future weeks' requirements can be met
Encourages guests to sign the visitors' book