A Typical Day in the Job
Service : General
Creates a warm, friendly and welcoming atmosphere for all guests - including all children
Is available to answer any questions, or resolve any problems that the guests may have, always aiming to do whatever they reasonably can to ensure that guests have the best possible skiing holiday, whether on or off the slopes. To enable this, is knowledgeable about the resort, its facilities, the Purple Ski brochure and the Staff Manual.
Refers any complaints to Karen
Ensures an effective handover to dedicated chalet team so that the standard of service is maintained
On changeover days, helps clients arrange servicing and/or hire of ski equipment, also ski lessons etc as required
Helps guests to use the personal laundry facilities as required
Service : Relief Chef
On 4 days per week, provides cover for the dedicated chalet chef on their day off. On these days, is responsible for:
setting up, providing, serving and clearing away breakfast
preparing, laying out and clearing away afternoon tea
cooking for self and all staff working in / supporting the chalet on that day
preparing, laying table for, serving and clearing away children's high tea.
cleaning kitchen, kitchen equipment and dining room/area, leaving all areas (including floors) clear and spotless after each service and before leaving the chalet.
cleaning food storage areas including fridges and freezers when necessary
"baby-sitting" any children that may be staying in the chalet as required, while their parents are out to dinner, until 11pm and performing turn-down service (i.e., tidies/refreshes bedrooms and bathrooms)
should the adult clients decide to stay in the chalet (rather than eating out at a local restaurant), looking after them as required including preparing simple accompaniments for their meal, serving, clearing away and washing up afterwards
making the chalet warm and welcoming before clients return from skiing
helping with general housekeeping as required to ensure that excellent standards of hygiene and cleanliness are maintained in / around the chalets at all times
clearing away pre-dinner drinks in evenings
ensuring that the guests' bar/ bar fridge is kept fully stocked at all times
ensuring that a bowl of fresh fruit is available to guests at all times
doing any chalet laundry required
ensuring an effective handover from and back to the chef so that the standard is maintained
If/when not required for children's tea or baby-sitting, performs other duties as required to support the rest of the team and ensure the smooth running of chalet operations. This includes cleaning and re-fueling Purple Ski vehicles, cleaning and tidying childcare equipment (e.g., cots, high chairs), and cleaning/ tidying peripheral areas such as garages and linen storage areas.
May occasionally be rotaed to cover for a chalet manager / assistant instead of a chef. On these days, works in the assigned Purple Ski chalet to as housekeeper/chambermaid and waitress to ensure that the highest standards of service and cleanliness are maintained. (See job description)
Service : Housekeeping
On 1 day per week, works in the assigned chalet in the morning and evening, supporting other team members as required, ensuring that excellent standards of hygiene and cleanliness are maintained in/around the chalet at all times. As part of this,
Ensures that the following areas are cleaned and tidied daily as appropriate to role:
Vacuums and/or mops floors/carpets in all rooms and corridors
Refreshes sofa and other cushions
Tidies guests' bedrooms
Cleans bathroom sanitary-ware and surfaces
Cleans interior and exterior of windows as necessary
Carries out bedroom turn-down service during evening dinner service/when guests are out to dinner
Changes bath and hand towels mid-week if appropriate
Washes and irons "small" linen such as napkins, tablecloths, chef's whites, tea towels etc
Washes up and polishes all glasses, crockery, cutlery and pans etc
On changeover day, works closely with all others on the assigned chalet team to do whatever is needed to ensure a smooth and pleasant transition for the guests and efficient changeover for staff. Changes all linen and towels, thoroughly cleans chalet.
Supports the set up and closing down of chalets at the start and end of the season as required
Ensures that all household equipment is maintained in the best possible condition; reports and arranges any repairs and replacements promptly to the Supplies and Maintenance Manager.
On the evening of changeover day, helps with the delivery of guest lift passes and the collection of payments from guests
Ensures that all household equipment is maintained in the best possible condition; reports and arranges any repairs and replacements promptly to the Maintenance Manager
Occasionally (on changeover day or mid-week on an exceptional basis as assigned by Karen), performs airport transfers, meeting guests at the airport (usually Geneva, Lyon or Chambery) and/or train stations (generally Moutiers only) and transferring them safely to their chalet; also returns departing guests to the airport/train station as required.
Covers for/backs up for all chalet staff in emergencies (e.g. illness/absence)
Supports the formal review and performance appraisal (including bonus determination) of staff throughout the season and at the end of the season
Provides other assistance as requested by Karen or Michael