Location : Alderney , United Kingdom
Start Date : ASAP
The Salary : Competitive
We are a team that works hard and plays hard. Alderney is a special place that has a community feel and a great social life which The Moorings and The Georgian House are central to. If you come to Alderney you are guaranteed to make some fantastic and unforgettable memories.
‘Everyone on the island winds up at The Georgian House at some point, having Normandy moules and cider in the garden and later singing sea shanties and dancing like nobody's watching to live bands. The restaurant is possibly Alderney's best, and there are four new rooms upstairs added by young owner Holly Chandler, who divides her time between Alderney and the Alps, accounting for such cosmopolitan oddities as lobster sliders and Farrow & Ball paint.’
Condenast Traveller 2016.
A Typical Day in the Job
Create and maintain objectives and targets for sales and customer service; delegating duties to staff to meet objectives whilst also maximising resources.
Communicate The Georgian House standards, policy and procedures to all staff.
Staff Management of bar with FOH Manager; ensure staff operate within company policies, monitor standards, performance, timekeeping and general discipline and implement staff dress code.
Oversee the preparation and presentation of beverages to meet set standards and bar displays, implementing systems to maximise sales and revenue.
Customer care; resolve customer complaints and act on feedback.
Stock Management; monitor and order supplies, liaise with suppliers and sales representatives, ensure deliveries are checked in correctly and documentation is correct, check stock is correctly rotated and stored to reduce wastage.
Stay current with relevant legislation regarding service of alcohol, sale of tobacco and licensing, Fire Safety procedures and Health & Safety regulations.
Undertake bar administrative duties, including the creation and maintenance of staff rotas and timesheet records.
Oversee accurate cash-up procedures and ensure necessary paperwork is complete, assist in reporting, reconciling and banking bar sales.
Assist in managing staff tips, customer accounts, float and change.
Monitor cashing up and the use of floats and ensure that the security of cash.
Undertake other duties of which you are capable and for which you have been trained or will receive training and ensure correct hand-over to those responsible when you are off duty.
Actively look at ways to encourage new business and save money alongside managers.
Responsible, with the General Manager, for staff welfare and organising team events.
Building maintenance and understanding of equipment.
Attend regular staff and manager meetings and maintain regular communication with staff and management through meetings and discussions.
Work closely with the General Manager, Head Chef and FOH Manager to ensure the smooth and efficient running of the business according to licensing authority regulations and Health & Safety policy.
Assist General Manager and FOH Manager with conducting staff disciplinary actions where required.
Who are we looking for?
Key skills and attitude requirements:
Minimum 2 years' experience in customer service environment.
Experience in managing a team.
Establish a highly personalised style of service and attention to guests and detail.
Helpful, approachable and friendly attitude to all guests at all times and to use guests names at every available opportunity.
To maintain a high standard in personal appearance and demeanour.
To care about the quality of service, food and drink delivered.
To care about the well-being of the team as a whole and the individuals offering support when needed.
Willingness to go above and beyond when necessary and to work hours outside those outlined on the rota.
Professional, reliable, flexible, adaptable with a positive attitude.
Outstanding interpersonal skills and communication with customers and staff.
Good time management and organisational skills.
Patience, diplomacy and level-headed attitude.
A passion for delivering great service and interest in good food and drink.
Taking pride in the product, service and a happy team.
What we can offer you
Start date: ASAP
Working week: 5 days per week with 2 days off – shift pattern
Holiday: subject to individual contract
Accommodation - own room in sgared accomodation: free wifi, good standard and spacious (£100 utility contribution)
Travel: outgoing flight from the UK
Food: available on duty
Tips: are shared equally between the team and paid weekly
Staff discounts at The Georgian House and The Moorings off food and beverage
Tell us about you?
Why would you be good for this job?
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