|Finland, Enontekio Lapland|
|November - January or March|
We are the market leaders for holidays to True Lapland, deep within the Arctic Circle where guests can meet the real Father Christmas as well as experience exhilarating Arctic activities such as snowmobiling, husky sledding and searching for the fabled Northern Lights.
A Typical Day in the Job
You will be required to help in the delivery of our exciting range of holidays - from taking young families to meet Santa in his hideaway log cabin, to set off on a snowmobile voyage down a frozen river. Using your creative and organisational skills and your sense of fun, you will work in a team to ensure holidaymakers' dreams come true. With a meticulous nature, you will keep a keen eye on the detail which will ensure that the magic of Lapland is maintained at all times.
Tasks may include guiding airport transfers, presenting welcome meetings, generating sales of excursions, children’s entertainment such as arts & crafts and children’s disco. You will act as a valuable source of information for guests and provide them with any information required regarding their itinerary or excursions. Creating a welcoming and festive atmosphere at all airport and excursion transfers is essential to this role.
You will work closely with both the local and UK based offices to perform administrative duties related to your role and to plan activities, as well as prepare for coach transfers. You will ensure that families have the best experience possible and enjoy hassle-free transfers to and from the airport and activities.
Who are we looking for?
Previous experience in a customer service role.
Experience in working with families and children.
Proven track record in meeting deadlines and delivering a high standard of work.
Team-player, with ability to build and maintain strong, trusting, working relationships.
Proven ability to speak in front of large groups of people
Keen problem-solving skills and a proven ability to thrive in a fast-paced working environment.
A keen eye for detail.
Exceptional customer service experience and complaint handling skills.
Positive, pro-active and enthusiastic manner.
Supportive and able to enthuse others whilst maintaining a professional image.
UK National Insurance Number.
What we can offer you
Opportunity to enjoy Lapland excursions such as snowmobiling and husky sledding.
Flights arranged and reimbursed.
Please note, this vacancy has now been filled for the 2019/20 ski season. If you wish to be considered for a similar role for 2020/21, please submit an application using the form below. If you give us permission below, we may share your CV with our ski companies who are recruting for people with your skills or experience.
Tell us about you?
Why would you be good for this job?
Attach Your CV
iPhone/iPad User? - if you are unable to attach your CV, you can either email it to email@example.com including JOB REF: 1264 or paste a Cloud link to your CV into this box:
Your CV will be sent to us (Best Web Jobs Ltd) and to the company advertising this role (Transun). Best Web Jobs Ltd is registered under the Data Protection Act 2018. Our registration number is Z2789849