Location : Switzerland, Zermatt
Start Date : November 2019
The Salary : Excellent
Our attention to detail is what sets us above the rest. We train our staff in the highest level of private household service, our chefs are Michelin star level. We cater for, and look after, individuals who have been everywhere, stayed in the best hotels in the world and expect that kind of service as given. Flexibility is key; be ready to provide a larger dinner party with 10 courses, or chips and homemade burgers on bean bags in the cinema room. No expense is spared. We allow you the opportunity and the tools to give your guests what they want, to make their stay above their expectations.
A Typical Day in the Job
This is a diverse and extremely challenging “hands-on” role, assisting the Chalet Manager who has overall responsibility for ensuring the perfect guests stay, every aspect of the chalet operation and for the performance of each individual member of the chalet team.
The main objective is to deliver a world-class hospitality service and to create unique and memorable holiday experiences for every client.
Who are we looking for?
Working under the Chalet Manager:
-Assisting the Manager in providing the best service to your guests, ensuring their every need is attended to
-Ensuring the best customer service delivery & guest satisfaction in all aspects, including catering, games/entertainment, child care and technology/communications
-Cooking breakfast on the chef’s mornings off
-Responsible for guests, staff and chalet on Manager day off
-Responsible for daily cleaning and arrangement of chalet living areas
-Responsible for cleaning bedrooms & bathrooms, morning & evening with great attention to detail
-Responsible for chalet and client laundry service
-Assisting with the service of breakfast, afternoon tea and dinner
-General chalet maintenance
-Ensuring hygiene, health and safety standards
-Maintaining local supplier relations
-Assisting with management of the chalet budgets
-Responsible for back of house and laundry
-Assisting with general chores in the kitchen
We are looking for the following key personal qualities and attributes:
-positive and flexible attitude
-highly professional with a 7-star service mentality
-keenness to provide only the best in each aspect of the role proactive
-great attention to detail
-happy to share accommodation
Skills and Experience Required
This role would suit individuals with the following skill set:
-previous 4/5-star hospitality or silver service experience (preferred)
-excellent interpersonal & communication skills
-excellent organisation/time management skills
-fluent English; conversational French, German or Italian (preferred)
+++Applicants must hold a UK/EU passport or have the right to work in Switzerland++
What we can offer you
Travel to/from resort
Full Comprehensive Training
Ski Pass & Equipment
Tell us about you?
Why would you be good for this job?
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