Resort Managers

Do you have a bubbly, enthusiastic personality, a good sense of humour and are not afraid of hard work? Our staff are crucial to the success of the business so we train them comprehensively and support them throughout the season. We know there is a huge choice of ski companies to choose from and when people opt to work for us, we try our best to ensure their winter with VIP SKI is an extremely positive and happy experience. As a result we have a high percentage of returning staff and many of our new staff will have come to us through recommendations from existing or past employees.

VIP SKI offer a range of service levels including Classic, CLUB, and Hotel meaning that we have a wide variety of jobs to choose from and offer a competitive package. We welcome individuals, couples and mature applicants. Candidates need to be available for training in November and employment lasts until April/May. Only those who have been paying UK National Insurance and have a permanent UK National Insurance number need apply.

The job description

a typical day in resort

If you like variety, you have a flexible practical outlook, and you relish the idea of no two days being the same, then please read on! The duties of a Resort Manager are too numerous to list in detail, but we've had a go anyway - they include the following:

· Effectively managing and motivating your resort team (comprising any / all of the following: bar/restaurant/housekeeping Managers, plus maintenance / logistics staff, kitchen teams, hotel hosting teams and chalet hosts. Includes looking after the welfare, mental health, motivation, training and discipline of the staff team in resort.

· Assuming overall responsibility for your guests from arrival at the airport until they check in for their return journey. This means visiting them regularly, dealing with any issues they may have, responding to and providing any special requests, and ensuring all elements of the VIP SKI service are being provided. It also involves a pre-departure phone call to them before they leave the UK. Basically, ensuring that outstanding customer service is provided and that guest expectations are not only met but exceeded. Every. Single. Week

· Maintaining and developing good relationships within resort, with all existing and new supplier and property owner contacts

· Performing effective quality control in the areas of cleanliness, health and hygiene, safety, food and beverage, chalet supplies, budget control, and general levels of service provided in all resort properties. This includes being proactive, and acting on any guest feedback in a timely and effective manner.

· Ensuring all chalets and staff accommodations are safe

· Assisting any resort staff in a practical way, with their duties if required - you may well end up cooking, cleaning, driving or shovelling snow!

· Completing Company paperwork and reporting on a daily / weekly basis

· Managing any resort vehicles and ensuring the successful operation of any in-resort shuttle service, also the collection and distribution of guest luggage and/or chalet supplies, around resort

· Maximising in-resort sales (lift passes and ski hire)

· Liaising with our Logistics Manager to organise and prepare for transfer day each week (takes place on a Sunday)

Who are we looking for?

what makes you the ideal candidate

We are looking for confident leaders who can keep cool under immense pressure whilst maintaining a consistently positive and professional outlook. Unsurprisingly, this list is a long one:

· Previous (successful!) team management experience
· Previous ski season experience
· Previous customer service experience, with an excellent track record – a natural front of house person with superb interpersonal skills
· A proven positive and flexible attitude
· A driven self-starter who is reliable and full of initiative
· Great attention to detail
· A hands-on manager, willing to get involved in a practical way and help anyone on their team
· A team player
· Exceptional organisation and time-management skills
. A good understanding of / ability to speak French would be a distinct advantage
· Smart professional appearance
· Full clean driving licence held for at least two years
· Good knowledge of MS Office

What can we offer you?

why choose us for your ski season

We pride ourselves on being an honest, genuine company who give support to all of our staff across all resorts. From a Resort Manager perspective, it is crucial to note that our experienced and dedicated Operations Team, all of whom live in the Alps year round, are second to none - as is the support you receive throughout the season.

Even before you get to resort, we sort out all the visa paperwork on your behalf = priceless! You just rock up, we do the rest. This does not necessarily happen elsewhere.

If you ask our previous staff, you will soon see that a season with VIP SKI is an unforgettably positive, amazing work-life balance experience - a great way to boost your CV and an excellent way in which to have fun and challenge yourself in a totally unique environment, whilst using your specialist skills.

We offer a highly competitive package, including the following:

- Competitive salary
- Arrangement of accommodation
- Full area ski lift pass
- Medical insurance, with Winter Sports coverage
- Uniform
- Transport to and from the Alps
- Ski hire (a small contribution may be required depending on resort)
- Comprehensive 10-day training course (in Les Arcs or Val d'Isere)