location Location : Austria & France , Austria & France

start date Start Date : Winter Season, October - April

salary The Salary : Upon Application




We realise that our resort staff have been instrumental in the continued success of the company and we hand pick our staff not only for their experience but more importantly for their enthusiasm and outgoing and friendly nature to run our resorts and chalets. Subsequently we want our staff to be the best in order for us to continue to provide that ‘little bit extra’. If you feel you have what it takes and want to be part of a company that is committed to excellence then we are the company for you.



typical day A Typical Day in the Job

Reporting to the Area Manager you will be responsible for the upkeep and maintenance of all Alpine Elements property within resort. As a Maintenance Person you will work on a rota basis to coincide with our chalets within resort but it is expected you possess a flexible attitude as this is an ‘on-call’ role. Your tasks at time will includes emergencies such as

guests locking themselves out of chalets and a leaking dishwasher, or everyday upkeep of the properties. At times you may also be required to assist with transporting guests to & from and around resort. Although not a direct customer facing role you will interact with our guests when in our properties and driving, therefore a professional yet friendly manner must

be apparent in these situations.

Key Accountabilities & Responsibilities:

Customer Focus

o To assist the other resort staff in various roles when necessary ensuring impeccable customer service

o To make yourself known to our guests when entering a property

o Provide an accurate & consistent appearance of the company at all times with professionalism and by adhering to uniform requirements and grooming standards

Operational

o Take ownership and resolve maintenance issues as and when they arise

o To communicate efficiently with the Chalets Manager/Hotel Manager and resort staff with the progress and projected completion of maintenance works

o To pro-actively identify, note, plan and resolve any maintenance issues in a timely manner

o To complete works to the highest standards in line with company policy

o To be on-call (on a rota basis) in cases of an emergency to manage any incidents

o It may required on occasion that you assist with the transporting guests

o Escalate/Report all scheduled works to Resort Chalets Manager/Hotel Manager

Key Relationships:

o Internal: Customers, Hotel Managers, Resort Managers, Area Managers, General

Staff

o External: Suppliers, local authorities, property owners


ideal candidate Who are we looking for?

Person Specification (assessed via application, assessment centre or interview as appropriate):

Each of the criteria below is rated as Essential (E), Highly Desirable (HD) or Desirable (D).
We place considerable emphasis on your Personal Qualities as the training and support we provide can often strengthen any weaknesses that exist in other areas.

Personal Qualities

o Strong social/people skills/Cheerful/Outgoing (E)
o Highly Motivated (E)
o Passionate / Enthusiastic (E)
o Ability to work alone and as part of a team (E)
o Ability to cope under pressure (E)
o Willingness to work hard / long hours (E)
o Adaptable / Flexible Attitude (E)
o Honest and Trustworthy (E)
Skills & Ability
o Customer Service (E)
o Communication Skills (E)
o Problem Solving & Complaint Handling (E)
o Planning/Organisational (E)
o Literate and numerate (E)
o IT, Admin & Social Media (E)
o Conversational French/German (D)

Qualifications

o Full, Clean, UK Driving License Over 21 Years Of Age (E)
o Recognised Trade Training Certification in one of the following areas: Plumbing, Construction, Electrician, Carpentry (E)

Experience
o Relevant / Transferable Work Experience (E)
o Secure Cash Handling Experience (E)


our offer What we can offer you

We realise that our resort staff have been instrumental in the continued success of the company and we hand pick our staff not only for their experience but more importantly for their enthusiasm and outgoing and friendly nature to run our resorts and chalets. Subsequently we want our staff to be the best in order for us to continue to provide that ‘little bit extra’. If you feel you have what it takes and want to be part of a company that is committed to excellence then we are the company for you. At Alpine Elements we realise that hard work and commitment should be rewarded, so we will provide our seasonal staff with:

· A competitive salary,
· Transport to and from resort – from a London departure point
· Accommodation, including utilities
· Meals
· Branded uniform
· Ski equipment – either skis poles and boots or Snowboard & boots
· Emergency Medical Insurance
· Staff Concessions on Alpine Elements brands holidays for up to 13 months after you have completed your season
· Friends & Family discount whilst you are working your season
· Discounts on a range of sporting equipment provided by our suppliers i.e. Tushingham – Windsurf and Sailing equipment, Sun God – Customer sunglasses, Specialised - Mountain Bikes, Mystic – Sailing, Yachting, Windsurfing apparel and equipment, Snow Shop – complete range of ski equipment and clothing from skis & snowboards to ski & casual clothing.
· Low Commitment Bond