newspaper Categories :  Management France

location Location : France, France

start date Start Date : Winter Season, November-April

salary The Salary : Upon Applicaton




We realise that our resort staff have been instrumental in the continued success of the company and we hand pick our staff not only for their experience but more importantly for their enthusiasm and outgoing and friendly nature to run our resorts and chalets. Subsequently we want our staff to be the best in order for us to continue to provide that ‘little bit extra’. If you feel you have what it takes and want to be part of a company that is committed to excellence then we are the company for you.



typical day A Typical Day in the Job

As an Assistant Hotel Manager you will under the Hotel Managers instruction be responsible for the day-to-day running of the hotel and its staff exceeding guest’s holiday expectations at all times. You have commercial accountability for budgeting and financial management, planning, organising and directing all hotel services, including front-of-house, catering

operations, and housekeeping. You will be a natural leader and motivator who will work closely with the hotel team to inspire them to have a passion for what they do and the delivery of a seamless service which will exceed guests expectations. You will ensure that the set staff standards for uniform, presentation and professionalism are adhered to at all times.

Key Accountabilities & Responsibilities:

Customer Focus

 To ensure that the guests Hotels expectations are exceeded at all times

 Ensure that all customer complaints are resolved to in a timely and efficient manner and reported to the Hotel Manager

 Meet set targets for First Impression feedback for Cleanliness, Food and Comfort

 Provide an approachable welcoming atmosphere within the Hotel and between staff and guests

Operational

 To ensure that the Hotel is running smoothly and efficiently in all areas-kitchen, restaurant, housekeeping, bar

 To assist with the completing and checking of weekly Hotel accounts and

administrative tasks including staff rota’s, risk assessments, fire / health & safety and HCCAP paperwork to set deadlines and using this information to ensure that all budgets, sales and customer satisfaction targets are being meet

 Train, develop and discipline the Hotel team through motivation, coaching and performance management throughout the season

 To develop and maintain relationships with all suppliers

Sales

 Ensuring that the safe and secure cash handling process is being adhered to by all staff

 To help identify, implement, market and monitor incremental sales in the Hotel to meet set sales targets

Key Relationships:

 Internal: Hotel Manager, Head Chef, Sous Chef, Heads Of Department, Hotel General staff

 External: Suppliers, Property Owners


ideal candidate Who are we looking for?

Person Specification (assessed via application, assessment centre or interview as
appropriate):
Each of the criteria below is rated as Essential (E), Highly Desirable (HD) or Desirable (D). We place considerable emphasis on your Personal Qualities as the training and support we provide can often strengthen any weaknesses that exist in other areas.

Personal Qualities
 Strong social/People skills/Cheerful/Outgoing (E)
 Highly Motivated (E)
 Passionate / Enthusiastic (E)
 Ability to work alone and as part of a team (E)
 Ability to cope under pressure (E)
 Willingness to work hard / long hours (E)
 Adaptable / Flexible Attitude (E)

Skills & Ability
 Customer Service (E)
 Communication Skills (E)
 Problem Solving and Complaint Handling (E)
 Sales Experience (E)
 Planning Organisational Skills (E)
 Literate and Numerate (E)
 IT / Admin / Social Media (E)
 Training Mentoring (E)
 Conversational French and/or German (D)

Experience
 Relevant Transferable work Experience (E)
 People/ Team management / Supervisory Experience (E)
 Secure Cash Handling Experience (E)

Qualifications
 Full, Clean, UK driving Licence


our offer What we can offer you

We realise that our resort staff have been instrumental in the continued success of the company and we hand pick our staff not only for their experience but more importantly for their enthusiasm and outgoing and friendly nature to run our resorts and chalets. Subsequently we want our staff to be the best in order for us to continue to provide that ‘little bit extra’. If you feel you have what it takes and want to be part of a company that is committed to excellence then we are the company for you. At Alpine Elements we realise that hard work and commitment should be rewarded, so we will provide our seasonal staff with:

· A competitive salary,
· Transport to and from resort – from a London departure point
· Accommodation, including utilities
· Meals
· Branded uniform
· Ski equipment – either skis poles and boots or Snowboard & boots
· Emergency Medical Insurance
· Staff Concessions on Alpine Elements brands holidays for up to 13 months after you have completed your season
· Friends & Family discount whilst you are working your season
· Discounts on a range of sporting equipment provided by our suppliers i.e. Tushingham – Windsurf and Sailing equipment, Sun God – Customer sunglasses, Specialised - Mountain Bikes, Mystic – Sailing, Yachting, Windsurfing apparel and equipment, Snow Shop – complete range of ski equipment and clothing from skis & snowboards to ski & casual clothing.
· Low Commitment Bond