with Alpine Elements
|Admin Role France Austria|
|Winter Season, November-April|
We realise that our resort staff have been instrumental in the continued success of the company and we hand pick our staff not only for their experience but more importantly for their enthusiasm and outgoing and friendly nature to run our resorts and chalets. Subsequently we want our staff to be the best in order for us to continue to provide that ‘little bit extra’. If you feel you have what it takes and want to be part of a company that is committed to excellence then we are the company for you.
A Typical Day in the Job
Reporting to the Hotel Manager and the Overseas Accounts team you will be based in our largest 177 bed hotel overseeing and assisting with all areas of the Hotels and Resort Representatives accounts. You will ensure that all accounts are completed correctly to set deadlines. You will identify any key areas that need improving and ensure that these are actioned and monitored with immediate effect. You will also cover duty Management shifts within the Hotel on a rota basis.
Key Accountabilities & Responsibilities:
To ensure that the Hotels guests expectations are exceeded at all times
Supporting Resort Representatives and guests resolve any credit card transactions,
authorisation and discrepancy issues diplomatically
Preparation and control of hotel accounts, ensuring all hotel income and expenditure is accounted for in a timely and accurate manner
Working with the Hotel Manager, Bar Supervisor and Resort Representatives to ensure sales targets are met and expenditure budgets are adhered to through completion of weekly reports
Hotel accounts – petty cash reconciliations, reporting weekly expenditure (food, cleaning products, linen etc)
Stock control – weekly stock control of all food, wine, cleaning products, toiletries, linen.
Bar accounts – sales reports, cash management and reconciliation, stock control and production of guest room bills and tabs
Petty cash reconciliations– Controlling the hotel petty cash float, issuing and reconciling of all petty cash floats, including Hotel Management, HODs, Maintenance and Reps
Covering Duty Management shifts within the hotel this could be both during the day and in the evening
Attending weekly staff meetings
Putting into place a safe and secure cash handling process that all staff can understand, follow and record
To identify, implement, market and monitor incremental sales in the Hotel to meet set sales targets
o Internal: Hotel Manager, Overseas Accounts team, Assistant Manager, Head Chef, Restaurant Supervisor, Housekeeping Supervisor, Bar Supervisor,
o External: Suppliers, Local Authority’s, Property Owners
Who are we looking for?
Person Specification (assessed via application, assessment centre or interview as appropriate):
Each of the criteria below is rated as Essential (E), Highly Desirable (HD) or Desirable (D). We place considerable emphasis on your Personal Qualities as the training and support we provide can often strengthen any weaknesses that exist in other areas.
o Strong social/People skills/Cheerful/Outgoing (E)
o Highly Motivated (E)
o Passionate / Enthusiastic (E)
o Ability to work alone and as part of a team (E)
o Ability to cope under pressure (E)
o Willingness to work hard / long hours (E)
o Adaptable / Flexible Attitude (E)
Skills & Ability
o Customer Service (E)
o Communication Skills (E)
o Problem Solving and Complaint Handling (E)
o Planning Organisational Skills (E)
o Literate and Numerate (E)
o IT / Admin / Social Media (E)
o Conversational French (HD)
o Secure Cash Handling (D)
Alpine Elements Ltd 2014
o Relevant Transferable work Experience (E)
o Secure Cash Handling Experience (E)
What we can offer you
We realise that our resort staff have been instrumental in the continued success of the company and we hand pick our staff not only for their experience but more importantly for their enthusiasm and outgoing and friendly nature to run our resorts and chalets. Subsequently we want our staff to be the best in order for us to continue to provide that ‘little bit extra’. If you feel you have what it takes and want to be part of a company that is committed to excellence then we are the company for you. At Alpine Elements we realise that hard work and commitment should be rewarded, so we will provide our seasonal staff with:
· A competitive salary,
· Transport to and from resort – from a London departure point
· Accommodation, including utilities
· Branded uniform
· Ski equipment – either skis poles and boots or Snowboard & boots
· Emergency Medical Insurance
· Staff Concessions on Alpine Elements brands holidays for up to 13 months after you have completed your season
· Friends & Family discount whilst you are working your season
· Discounts on a range of sporting equipment provided by our suppliers i.e. Tushingham – Windsurf and Sailing equipment, Sun God – Customer sunglasses, Specialised - Mountain Bikes, Mystic – Sailing, Yachting, Windsurfing apparel and equipment, Snow Shop – complete range of ski equipment and clothing from skis & snowboards to ski & casual clothing.
· Low Commitment Bond
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