with Alpine Elements
|Hospitality Management France Austria|
|Winter Season, November-April|
We realise that our resort staff have been instrumental in the continued success of the company and we hand pick our staff not only for their experience but more importantly for their enthusiasm and outgoing and friendly nature to run our resorts and chalets. Subsequently we want our staff to be the best in order for us to continue to provide that ‘little bit extra’. If you feel you have what it takes and want to be part of a company that is committed to excellence then we are the company for you.
A Typical Day in the Job
The Restaurant Supervisor works closely with the Hotel Manager to deliver excellent customer service and seamless delivery of all meals including afternoon tea.
You will oversee, manage, develop and inspire the Hotel/Bar Assistants and Chefs to ensure that the Hotel staff are performing to the best of their ability at all times.
The Restaurant supervisor will implement, market and advertise incremental initiatives for the restaurant and hotel ensuring that staff are actively upselling.
You will ensure that the hotel always not only meets but exceeds company standards in regards to efficiency of service, cleanliness and creating an inviting and relaxing atmosphere.
You will be a prominent figure in the Hotel to our guests where you will be readily available to help with any questions and queries they may have.
Key Accountabilities & Responsibilities:
To ensure that the Hotels guests expectations are exceeded at all times
To assist the Hotel Manager in ensuring the smooth running of the Hotel to company
standards specifically with regards to the Restaurant and Restaurant service.
Completing relevant weekly accounts and stock takes to set deadlines using this
information to ensure that all budgets and targets are being meet
Train and develop the hotel team with regards to the Restaurant area through motivation, coaching and performance management throughout the season
To develop and maintain relationships with all suppliers
To assist in ensuring that all sales targets are being achieved throughout the season
and helping to initiate and implement new incremental sales ideas
o Internal: Hotel Manager, Assistant Hotel Manager, Head Chef, Sous Chef, Heads Of Department, Hotel General staff,
o External: Suppliers, Property Owners.
Who are we looking for?
Each of the criteria below is rated as Essential (E), Highly Desirable (HD) or Desirable (D). We place considerable emphasis on your Personal Qualities as the training and support we provide can often strengthen any weaknesses that exist in other areas.
o Strong social/People skills/Cheerful/Outgoing (E)
o Highly Motivated (E)
o Passionate / Enthusiastic (E)
o Ability to work alone and as part of a team (E)
o Ability to cope under pressure (E)
o Willingness to work hard / long hours (E)
o Adaptable / Flexible Attitude (E)
Skills & Ability
o Customer Service (E)
o Communication Skills (E)
o Problem Solving and Complaint Handling (E)
o Sales Experience (E)
o Planning Organisational Skills (E)
o Literate and Numerate (E)
o IT / Admin / Social Media (E)
o Training Mentoring (E)
o Relevant Transferable work Experience (E)
o People/ Team management / Supervisory Experience (E)
o Secure Cash Handling Experience (E)
What we can offer you
We realise that our resort staff have been instrumental in the continued success of the company and we hand pick our staff not only for their experience but more importantly for their enthusiasm and outgoing and friendly nature to run our resorts and chalets. Subsequently we want our staff to be the best in order for us to continue to provide that ‘little bit extra’. If you feel you have what it takes and want to be part of a company that is committed to excellence then we are the company for you. At Alpine Elements we realise that hard work and commitment should be rewarded, so we will provide our seasonal staff with:
· A competitive salary,
· Transport to and from resort – from a London departure point
· Accommodation, including utilities
· Branded uniform
· Ski equipment – either skis poles and boots or Snowboard & boots
· Emergency Medical Insurance
· Staff Concessions on Alpine Elements brands holidays for up to 13 months after you have completed your season
· Friends & Family discount whilst you are working your season
· Discounts on a range of sporting equipment provided by our suppliers i.e. Tushingham – Windsurf and Sailing equipment, Sun God – Customer sunglasses, Specialised - Mountain Bikes, Mystic – Sailing, Yachting, Windsurfing apparel and equipment, Snow Shop – complete range of ski equipment and clothing from skis & snowboards to ski & casual clothing.
· Low Commitment Bond