location Location : France, France

start date Start Date : Winter Season, November-April

salary The Salary : Upon Application




We realise that our resort staff have been instrumental in the continued success of the company and we hand pick our staff not only for their experience but more importantly for their enthusiasm and outgoing and friendly nature to run our resorts and chalets. Subsequently we want our staff to be the best in order for us to continue to provide that ‘little bit extra’. If you feel you have what it takes and want to be part of a company that is committed to excellence then we are the company for you.



typical day A Typical Day in the Job

Reporting to the Hotel Manager you will be based in our largest 177 bed hotel, you will be delivering seamless customer service to all of our guests being the first impression and last that guests will have of both the Hotel and the company. You will be the face of the company not only to our customers but also to suppliers, local residents and any other callers to the Hotel. You will ensure that the Reception area is highly organised and clean ensuring it is a pleasant environment for both guests and staff. You will ensure that all requests are dealt with quickly and efficiently exceeding customer’s expectations as you do so.

Key Accountabilities & Responsibilities:

Customer Focus

 To ensure that the Hotels guests expectations are exceeded at all times

 Be central point of contact & knowledge in Hotel

 Represent the company in a professional, well presented manner at all times in compliance with the company uniform policy

 Ensure that all customer complaints are resolved to in a timely and efficient manner

Operational

 To ensure that the Reception area is a clean and inviting area

 To put into place a structure for the reception area that will ensure that all staff can follow any procedures to the same standards

 Developing and distributing resort information. Ensuring Hotel notice boards are up to date and hold appropriate and relevant information

 Safe & secure handling of company monies

 Answering the phone to international and national calls

Sales

 Ensuring that there is a safe and secure cash handling process in place for the reception area that all staff can understand, follow and record

Key Relationships:

o Internal: Hotel Manager, Assistant Manager, Bookeeper/Administrator, Head Chef, Restaurant Supervisor, Housekeeping Supervisor, Bar Supervisor, resort Representatives, Maintenance

o External: Suppliers, Local Authority’s, Property Owners


ideal candidate Who are we looking for?

Each of the criteria below is rated as Essential (E), Highly Desirable (HD) or Desirable (D). We place considerable emphasis on your Personal Qualities as the training and support we provide can often strengthen any weaknesses that exist in other areas.

Personal Qualities
o Strong social/People skills/Cheerful/Outgoing (E)
o Highly Motivated (E)
o Passionate / Enthusiastic (E)
o Ability to work alone and as part of a team (E)
o Ability to cope under pressure (E)
o Willingness to work hard / long hours (E)
o Adaptable / Flexible Attitude (E)
Skills & Ability
o Customer Service (E)
o Communication Skills (E)
o Problem Solving and Complaint Handling (E)
o Planning Organisational Skills (E)
o Literate and Numerate (E)
o IT / Admin / Social Media (E)
o Training Mentoring (D)
o Conversational French (E)
Experience
o Relevant Transferable work Experience (E)
o Secure Cash Handling Experience (E)


our offer What we can offer you

We realise that our resort staff have been instrumental in the continued success of the company and we hand pick our staff not only for their experience but more importantly for their enthusiasm and outgoing and friendly nature to run our resorts and chalets. Subsequently we want our staff to be the best in order for us to continue to provide that ‘little bit extra’. If you feel you have what it takes and want to be part of a company that is committed to excellence then we are the company for you. At Alpine Elements we realise that hard work and commitment should be rewarded, so we will provide our seasonal staff with:

· A competitive salary,
· Transport to and from resort – from a London departure point
· Accommodation, including utilities
· Meals
· Branded uniform
· Ski equipment – either skis poles and boots or Snowboard & boots
· Emergency Medical Insurance
· Staff Concessions on Alpine Elements brands holidays for up to 13 months after you have completed your season
· Friends & Family discount whilst you are working your season
· Discounts on a range of sporting equipment provided by our suppliers i.e. Tushingham – Windsurf and Sailing equipment, Sun God – Customer sunglasses, Specialised - Mountain Bikes, Mystic – Sailing, Yachting, Windsurfing apparel and equipment, Snow Shop – complete range of ski equipment and clothing from skis & snowboards to ski & casual clothing.
· Low Commitment Bond