newspaper Categories :  Management France Austria

location Location : France / Austria, France / Austria

start date Start Date : Winter Season, November-April

salary The Salary : Upon Application




We realise that our resort staff have been instrumental in the continued success of the company and we hand pick our staff not only for their experience but more importantly for their enthusiasm and outgoing and friendly nature to run our resorts and chalets. Subsequently we want our staff to be the best in order for us to continue to provide that ‘little bit extra’. If you feel you have what it takes and want to be part of a company that is committed to excellence then we are the company for you.



typical day A Typical Day in the Job

As a Resort Manager Chalets with Alpine Elements you are responsible for all aspects of the Chalet properties with in your resort. You will require a high level of experience in resort operations especially in chalets or tour operations within the ski industry. You will deliver training, supervision and performance management of all chalet staff, preparing chalet accounts, negotiating with local suppliers, maintaining strong relationship with Chalet / Property owners as well as ensuring the highest standards of cleanliness and health & safety.

This is a challenging yet extremely rewarding role. To be successful in this role you must have the ability to demonstrate exceptional organisations skills with an adaptable and flexible approach. As a Resort Manager chalets you will have sole responsibility for your resorts administration, budgets, sales targets, secure cash handing and achieving set targets for Customer feedback for Food, Comfort and Cleanliness scores. You will be someone who is passionate about delivering outstanding customer service and cares deeply about every customer’s experience. You will have

exceptional attention to detail and constantly strive to raise standards.

Key Accountabilities & Responsibilities:

Customer Focus

 Represent the companies high standards through compliance with company uniform policy, presentation and professionalism at all times

 Ensure KPI targets are met for “First Impressions”, Cleanliness & Hygiene, Comfort and Food Scores

 Ensure a culture of proactive resolution to customer complaints/issues in a timely and efficient manner

 Through training and feedback ensure that all chalets hosts deliver an appropriate chalet welcome meeting to exceed our guests expectations

Operational

 Deliver preseason training, and ongoing coaching and development of your Chalet Host staff

 Ensure that all Chalet Hosts are competent to perform their duties at all times

 Develop and maintain strong relationships with Suppliers and Property Owners

 To ensure that the chalet program within your designated resort is running smoothly and efficiently at all times

 Completing weekly Chalet Accounts and Administrative tasks including staff rota’s, risk assessments, fire / health & safety and HCCAP paperwork to set deadlines and using this information to ensure that all budgets, sales and customer satisfaction targets are being meet

 Train, develop and discipline your chalet team through motivation, coaching and performance management throughout the season

 Liaising with your Area Manager to ensure you implement a succession plan for all staff to match their individual needs and needs of the business

 To develop and maintain relationships with all suppliers

Sales

 Ensure set sales targets are met for Packed Lunch and Chalet Bar sales

Key Relationships:

 Internal: Area Manager, Regional Head Office Staff, Catering Manager, UK HO Management Team, Resort Staff

 External: Suppliers, Property Owners, Local Authorities


ideal candidate Who are we looking for?

Each of the criteria below is rated as Essential (E), Highly Desirable (HD) or Desirable (D). We place considerable emphasis on your Personal Qualities as the training and support we provide can often strengthen any weaknesses that exist in other areas.

Personal Qualities
 Strong social/People skills/Cheerful/Outgoing (E)
 Highly Motivated
 Passionate / Enthusiastic (E)
 Ability to work alone and as part of a team (E)
 Ability to cope under pressure (E)
 Willingness to work hard / long hours (E)
 Adaptable / Flexible Attitude (E)
 Honest and Trustworthy (E)

Skills & Ability
 Customer Service (E)
 Communication Skills (E)
 Problem Solving and Complaint Handling (E)
 Planning Organisational Skills (E)
 Literate and Numerate (E)
 IT / Admin / Social Media (E)
 Training Mentoring (E)
 High level of attention to detail (E)
 Conversational French and/or German (HD)

Qualifications
 Full UK clean Driving License (HD)
 Food Hygiene Certificate (E)

Experience
 Relevant Transferable work Experience (E)
 People/ Team management / Supervisory Experience (E)
 Secure Cash Handling Experience (E)
 Catering for up to 14 Guests (E)
 Catering to 4* (4 course set menu) Standard (E)


our offer What we can offer you

We realise that our resort staff have been instrumental in the continued success of the company and we hand pick our staff not only for their experience but more importantly for their enthusiasm and outgoing and friendly nature to run our resorts and chalets. Subsequently we want our staff to be the best in order for us to continue to provide that ‘little bit extra’. If you feel you have what it takes and want to be part of a company that is committed to excellence then we are the company for you. At Alpine Elements we realise that hard work and commitment should be rewarded, so we will provide our seasonal staff with:

· A competitive salary,
· Transport to and from resort – from a London departure point
· Accommodation, including utilities
· Meals
· Branded uniform
· Ski equipment – either skis poles and boots or Snowboard & boots
· Emergency Medical Insurance
· Staff Concessions on Alpine Elements brands holidays for up to 13 months after you have completed your season
· Friends & Family discount whilst you are working your season
· Discounts on a range of sporting equipment provided by our suppliers i.e. Tushingham – Windsurf and Sailing equipment, Sun God – Customer sunglasses, Specialised - Mountain Bikes, Mystic – Sailing, Yachting, Windsurfing apparel and equipment, Snow Shop – complete range of ski equipment and clothing from skis & snowboards to ski & casual clothing.
· Low Commitment Bond