Location : France / Austria, France / Austria
Start Date : Winter Season, November-April
The Salary : Upon Application
We realise that our resort staff have been instrumental in the continued success of the company and we hand pick our staff not only for their experience but more importantly for their enthusiasm and outgoing and friendly nature to run our resorts and chalets. Subsequently we want our staff to be the best in order for us to continue to provide that ‘little bit extra’. If you feel you have what it takes and want to be part of a company that is committed to excellence then we are the company for you.
A Typical Day in the Job
Reporting to the Hotel Manager/Restaurant Supervisor you will provide an efficient waiting service for up to 26 guests/ or 6 to 7 tables in one of Ski Hotels. You will be serving guests at breakfast and dinner, ensuring a high level of customer service at all times. You will prepare your station for dinner service by laying tables, set up tables with condiments, water, bread baskets, butter and table arrangements, etc. Serve breakfast, dinner, clear down and relay for the next service all within a maximum time of two hours (with set meals times). This is a fast paced role but rewarding.
Key Accountabilities & Responsibilities:
To provide guests with a personal holiday experience with outstanding customer service and a friendly, efficient dining experience.
To perform daily and weekly cleaning of your section including a weekly transfer deep clean of the restaurant.
Serving customers in the bar area in an effective and friendly manner
Provide a smooth running efficient breakfast, afternoon tea and dinner service
To ensure that appropriate clean uniform is worn at all times
To ensure that all local information that maybe of relevance to customers is clearly displayed and passed onto customers
To actively upsell any additional extras that the Hotel may offer such as packaged lunches, wine upgrades and meal nights
o Internal: Hotel Manager, Assistant Manager, Head Chef , Restaurant Supervisor
o External: Suppliers
Who are we looking for?
Have held a full time position for at least 12 months continuous employment in the same role as a waiter, running your own station including drinks service, with at table ordering, and without support, for a minimum of 24 covers. Conferencing and banqueting, Wedding/Events or agency work, C&B and Silver Service work, will not be considered sufficient.
You must be able to carry four main course plates, with plated meals to the table and whilst adhering to service etiquette, clear each table without the use of trays. You will be provided with a dumb waiter with trays for your station.
Each of the criteria below is rated as Essential (E), Highly Desirable (HD) or Desirable (D). We place considerable emphasis on your Personal Qualities as the training and support we provide can often strengthen any weaknesses that exist in other areas.
o Strong social/People skills/Cheerful/Outgoing (E)
o Highly Motivated (E)
o Passionate / Enthusiastic (E)
o Ability to work alone and as part of a team (E)
o Ability to cope under pressure (E)
o Willingness to work efficiently (E)
o Adaptable / Flexible Attitude (E)
o Honest and Trustworthy (E)
Skills & Ability
o Customer Service (E)
o Communication Skills (E)
o Problem Solving and Complaint Handling (E)
o Sales Experience (HD)
o Planning Organisational Skills (E)
o Literate and Numerate (E)
o Spoken English to conversational level (E)
o Relevant Transferable work Experience (E)
o Secure Cash Handling Experience (HD)
What we can offer you
We realise that our resort staff have been instrumental in the continued success of the company and we hand pick our staff not only for their experience but more importantly for their enthusiasm and outgoing and friendly nature to run our resorts and chalets. Subsequently we want our staff to be the best in order for us to continue to provide that ‘little bit extra’. If you feel you have what it takes and want to be part of a company that is committed to excellence then we are the company for you. At Alpine Elements we realise that hard work and commitment should be rewarded, so we will provide our seasonal staff with:
· A competitive salary,
· Transport to and from resort – from a London departure point
· Accommodation, including utilities
· Branded uniform
· Ski equipment – either skis poles and boots or Snowboard & boots
· Emergency Medical Insurance
· Staff Concessions on Alpine Elements brands holidays for up to 13 months after you have completed your season
· Friends & Family discount whilst you are working your season
· Discounts on a range of sporting equipment provided by our suppliers i.e. Tushingham – Windsurf and Sailing equipment, Sun God – Customer sunglasses, Specialised - Mountain Bikes, Mystic – Sailing, Yachting, Windsurfing apparel and equipment, Snow Shop – complete range of ski equipment and clothing from skis & snowboards to ski & casual clothing.
· Low Commitment Bond