Assistant Area Manager
with Alpine Elements
|Management France Austria|
|Winter Season, November-April|
We realise that our resort staff have been instrumental in the continued success of the company and we hand pick our staff not only for their experience but more importantly for their enthusiasm and outgoing and friendly nature to run our resorts and chalets. Subsequently we want our staff to be the best in order for us to continue to provide that ‘little bit extra’. If you feel you have what it takes and want to be part of a company that is committed to excellence then we are the company for you.
A Typical Day in the Job
In the exciting role of Assistant Area Manager you will support the Area Manager in managing a range of chalet resorts. You will focus on the delivery of our products to exceed our customers’ expectations, improve
operational efficiencies and deliver results against a set of realistic but challenging KPI’s. Experienced within the ski chalet industry and familiar with the challenges of all aspects of property management and logistics, you will train, coach and manage our team of chalet hosts, resort reps and support staff to deliver against demanding targets. You will need to have a proven track record in delivering KPI’s within a hospitality/ chalet/
catering environment in; food, linen, wine and cleaning product xpenditure.
To be successful in this role you will be a Chalets Ambassador, forging strong relationships with Chalet owners, Chalet Hosts and Support Staff, UK and French office teams and our guests, to deliver our amazing ski chalet
Key Accountabilities & Responsibilities:
o Build and maintain strong relationships with Chalet owners and suppliers
o Assist with the schedule of a timely hand over of all properties from owners at the start and end of season ensuring an accurate inventory detailing any utilities meter readings, damages and breakages, missing inventory items, are completed for each property
o Assist with the distribution at the start of season and collect back at end of season; all property signs, notice/information boards, end of season reports/property files, health and safety and Fire Safety equipment, property equipment, soft furnishings and electrical goods, ensuring that all CAPEX item requests are submitted, authorised, purchased and in place prior to start of season and returned to company storage facilities at the end of season in good working order
o Distribute and discuss with Chalet Staff the End of Season Reports for their properties, ensuring these are updated and collected back at end of season (in both hardcopy and digital format) with the objective of ensuring improved start of season set up and operational efficiencies in subsequent
o Support the Area Manager with the monitoring of the property setup schedule at start of season within your resorts, reporting areas for concern, delays and take action to ensure properties set-up is smooth efficient and maximises the staffing resource in resort
o Assist your team of chalet staff to resolve supplier / quality issues throughout the season and feedback to suppliers on performance and issues at the end of season. Monitor and manage issues raised with suppliers relating to; standards of ingredients / supply issues/ products, back orders and
non-deliveries and act decisively to resolve in a timely manner
o Assist with the planning, development and delivery of the pre-season training course, E-Learning as well as the Alpine Academy development training materials and support the UK HR team with the monitoring, delivery of information with regards to pre starters training, on-boarding, resort
information and travel / arrival information on the Winter16.17 Staff Facebook Page.
o Deliver against targets for the reduction in cost of:
- Linen, Cleaning Products, Food and Wine
o Assist the Area Manager providing feedback where required on a schedule of properties maintenance
o Deliver against KPI’s; wine upgrades, GP per head and GP% targets, Price setting, packed lunches and honesty bars within each of your assigned resorts
o Ensure that all HSQs are handed out, completed and returned weekly, meeting set company targets
o Through resort and property visits, ensure a strong staff support and customer facing presence. Ensure you interact with customers on a regular basis to receive and escalate direct guest feedback
o Manage guest problems and exceed KPIs in the reduction of the number of Guest Complaints, ensuring all issues are dealt with on the spot and that all our customers go home happy.
o Produce Health and safety, fire safety, food hygiene reports and audits for each property and ensure the timely purchasing, allocation and distribution of required equipment across your resorts
o Monitor and complete weekly property Audit Reports including a plan of action to address issues including staff movements, KPI scores, budget performance and guest complaints
o Conduct regular Chalet inspections to check the standard of food hygiene and quality of food served in chalets is maintained, property notice boards, weather forecasts, chalet files are up to date, well maintained and clean and the brochure promise is being delivered
o Conduct monthly staff accommodation checks ensuring all staff accommodation inventories are cross referenced with those completed pre-season, detailing any breakages ensuring any damage is replaced/repaired before the hand back with the owner, billed to staff via the UK HR department
o Assist the Area Manager in the completion, issue and submission to the UK HR team of all start of season, mid-season and EOS, objectives, performance reviews and developmental plans.
o Assist the Area Manager through the reporting of forecast staff losses and ensure all required payroll notifications and paperwork are submitted for your resort, accurately and on time to the UK HR team
o Ensure legal compliance of ‘Registre Du Personnel’ (Personnel files), Personnel Folders, Security, Time sheets and security and that all Catering operations meet French Hygiene Law.
o Provide operational & logistical support and have a customer facing presence at required feeder points / airports on transfer days
o Meet and greet, ensure induction, orientation, and training is provided for all new or replacement staff that start mid-season, ensuring that all aspects of the appropriate role are covered and that relevant paperwork is completed
o Assist the Area Manager with training and/or discipline of staff where appropriate, ensuring that all company policies and procedures are adhered to at all times and that all paperwork is completed accurately on time and returned to the UK HR team promptly
o Conduct regular staff accommodation, staff meals, uniform and grooming guideline audits and one to one meetings to ensure staff are being provided with contractual services in line with their terms and conditions of employment and that all staff are conforming to their contractual obligations
o Ensure all staff uniform is collected, washed, dried and returned to the central store at the end of season
o Ensure all resort bars, ski shops, supplier accounts and invoices have been settled and all paperwork submitted to the overseas finance team before the close down of resort for all staff and submit to the UK HR team “End of Season Staff Sign Off” sheets for all staff members for approval of Final Pay.
o Internal: Overseas Director, Overseas Operations Manager, iGOSKi Brand Manager, Sales Director,
HR & Recruitment Manager, Resort Staff
o External: Customers, Property owners & managers, Suppliers, local authorities
Who are we looking for?
You put the customer and staff at the centre of everything you do!
Your communication Style will be clear and concise and can integrate many opinions to provide the best way forward.
You’re great working with people from all walks of life regardless of role or position.
Have a proven track record of successfully leading a team with a variety of skills, knowledge and development and training needs.
You are flexible and adaptable, resilient to be able to deal with set-backs and have a positive and enthusiastic attitude .
You find it natural to provide a collaborative working environment even within large / remote teams.
You provide fast problem solving to ensure our guests are minimally inconvenienced.
You have a solid commercial and financial understanding and are able to balance these with customer and staff requirements.
You will also possess demonstrable successful experience within a previous Operations / Area Manager role, within a main stream UK Tour Operator. You will be conversational / fluent French language skills and be located or willing to be based in France, close to our Regional offices.
What we can offer you
We realise that our resort staff have been instrumental in the continued success of the company and we hand pick our staff not only for their experience but more importantly for their enthusiasm and outgoing and friendly nature to run our resorts and chalets. Subsequently we want our staff to be the best in order for us to continue to provide that ‘little bit extra’. If you feel you have what it takes and want to be part of a company that is committed to excellence then we are the company for you. At Alpine Elements we realise that hard work and commitment should be rewarded, so we will provide our seasonal staff with:
· A competitive salary,
· Transport to and from resort – from a London departure point
· Accommodation, including utilities
· Branded uniform
· Ski equipment – either skis poles and boots or Snowboard & boots
· Emergency Medical Insurance
· Staff Concessions on Alpine Elements brands holidays for up to 13 months after you have completed your season
· Friends & Family discount whilst you are working your season
· Discounts on a range of sporting equipment provided by our suppliers i.e. Tushingham – Windsurf and Sailing equipment, Sun God – Customer sunglasses, Specialised - Mountain Bikes, Mystic – Sailing, Yachting, Windsurfing apparel and equipment, Snow Shop – complete range of ski equipment and clothing from skis & snowboards to ski & casual clothing.
· Low Commitment Bond