newspaper Categories :  Management France Austria

location Location : France, France

start date Start Date : Winter Season, November-April

salary The Salary : Upon Application




We realise that our resort staff have been instrumental in the continued success of the company and we hand pick our staff not only for their experience but more importantly for their enthusiasm and outgoing and friendly nature to run our resorts and chalets. Subsequently we want our staff to be the best in order for us to continue to provide that ‘little bit extra’. If you feel you have what it takes and want to be part of a company that is committed to excellence then we are the company for you.



typical day A Typical Day in the Job

The Area Operations Manager (Ski) for Alpine Elements and iGO SKi reports to the Head of Winter Operations. This is a broad management role that involves strategic and hands on leadership to ensure the delivery of great

service and products at every stage of the guest journey. We are looking for an experienced leader who can build capable, highly motivated teams in a short space of time. You will be calm and considered in a crisis, able

to think on your feet and confident in dealing with customers and staff in difficult situations.

Key Accountabilities & Responsibilities:

The Key Accountabilities and Responsibilities of the role Includes, but is not limited to:

With a team of direct reports – Resort Managers, Hotel Managers and Chalet Managers and Departmental

Heads oversee:

 To provide professional leadership to all operational staff throughout the company.

 Provide direction and support to your Resort and Hotel Managers to ensure the resort teams utilise the tools at their disposal to ensure every guest goes home happy and ensuring guest loyalty

 Implement a culture of solving customer’s problems on the spot, in a timely and consistent manner, so that our customers want to travel with us again and again.

 Participate in the Operational set up: Accommodation, bar/restaurant, logistics and transport, and pre-season training programmes

 Managing a culture of staff retention, training and development, you will implement and oversee a strategic programme of staff succession planning, identifying and developing key talent

 Drive in Resort Revenues for; Activities, Tuition, Equipment, Rental, Lift Passes, Merchandising and F&B sales.

 Manage the continuation of our strict H&S regime, with a well-defined set of rules and guidelines for all operational staff

Commercial

 Minimise and adhere to programme and resort level budgets for all aspects of the French and Austrian programme.

 Driving revenue streams (Ski Extras, Hotel bars, restaurant and Activities)

 Raising Client retention rate (repeat business)

Customer Focus

 Develop a customer centric culture to improve Customer Care, Client feedback / awareness and procedures to quality control brand and retain client loyalty.

 Implement a culture of solving customer’s problems on the spot, in a timely and consistent manner, so that our customers want to travel with us again and again.

 Take part in responding to disruption or crisis situations.

 Provide direction and support to your Resort and Hotel Managers to ensure the resort teams utilise the tools at their disposal to ensure every guest goes home happy

Operational

 Participate in the Operational set up: Accommodation, bar/restaurant, logistics and transport, and pre-season training programmes

 Daily Operation: Oversee, manage and run the operation in designated resorts of our ski programme, including all Hotels/chalets, s/c apartments, F&B, hospitality, bar revenues, extras revenues and resort activities

 Maintain and drive product quality: Ensure standards are met in H&S, Hygiene, Chalet/Hotel catering, staffing, staff productivity and system efficiencies

 Oversee and ensure operational needs are met within the finance department (tills, POS machines, accounting systems and procedures).

 Support the HR team with operational information such as head count proposals, pre-campaign information and assistance with the placement and returner placement processes

 To contribute to the company’s Talent Management processes, supporting staff with identified potential to realise and achieve their full potential within the company.

 Lead your Resort and Hotel Management teams through challenging customer issues or operational disruption to minimise the inconvenience to our customer’s holidays

Key Relationships:

o Internal: Overseas Operations Director, Resort & Hotel Management Teams, UK Operations & Admin

Director, Sales Director, Chief Financial Officer, and HR & Recruitment Manager.

o External: Suppliers, Customers and Trade & Industry Contacts


ideal candidate Who are we looking for?

You put the customer and staff at the centre of everything you do!
Your communication style will be clear and concise and can integrate many opinions to provide the best way forward.
You’re great working with people from all walks of life regardless of role or position.

Have a proven track record of successfully leading a team with a variety of skills, knowledge and development and training needs.
You are flexible and adaptable, resilient to be able to deal with set-backs and have a positive and enthusiastic attitude.
You find it natural to provide a collaborative working environment even within large / remote teams.
You provide fast problem solving to ensure our guests are minimally inconvenienced.

You have a solid commercial and financial understanding and are able to balance these with customer and staff requirements
You will also possess demonstrable successful experience within a previous Operations / Area Manager role, within a main stream UK Tour Operator. You will be conversational / fluent French language skills and be located or willing to be based in France, close to our Regional offices.


our offer What we can offer you

We realise that our resort staff have been instrumental in the continued success of the company and we hand pick our staff not only for their experience but more importantly for their enthusiasm and outgoing and friendly nature to run our resorts and chalets. Subsequently we want our staff to be the best in order for us to continue to provide that ‘little bit extra’. If you feel you have what it takes and want to be part of a company that is committed to excellence then we are the company for you. At Alpine Elements we realise that hard work and commitment should be rewarded, so we will provide our seasonal staff with:

· A competitive salary,
· Transport to and from resort – from a London departure point
· Accommodation, including utilities
· Meals
· Branded uniform
· Ski equipment – either skis poles and boots or Snowboard & boots
· Emergency Medical Insurance
· Staff Concessions on Alpine Elements brands holidays for up to 13 months after you have completed your season
· Friends & Family discount whilst you are working your season
· Discounts on a range of sporting equipment provided by our suppliers i.e. Tushingham – Windsurf and Sailing equipment, Sun God – Customer sunglasses, Specialised - Mountain Bikes, Mystic – Sailing, Yachting, Windsurfing apparel and equipment, Snow Shop – complete range of ski equipment and clothing from skis & snowboards to ski & casual clothing.
· Low Commitment Bond