newspaper Categories :  Chalet Job France Austria

location Location : France, France

start date Start Date : Winter Season, November-April

salary The Salary : Upon Application




We realise that our resort staff have been instrumental in the continued success of the company and we hand pick our staff not only for their experience but more importantly for their enthusiasm and outgoing and friendly nature to run our resorts and chalets. Subsequently we want our staff to be the best in order for us to continue to provide that ‘little bit extra’. If you feel you have what it takes and want to be part of a company that is committed to excellence then we are the company for you.



typical day A Typical Day in the Job

Are you an experienced and organised Chalet Host looking for a step up, a step towards management level? Have you completed one or more seasons as a Chalet Host and are now looking for a new challenge?

Mentoring and training a small team (Chalet Chef and a Chalet Assistant) throughout the setup of your property and throughout the season, you will be an integral part of the resort chalet team. Once the season is in full swing you will play a hands on role in ensuring the cleanliness, comfort and food scores in your chalet are maintained, whilst ensuring the whole team within your chalet deliver excellent customer service. You will supervise one chalet up to a maximum of 45 guests (our club chalets have 23, 32, 34, and 45 beds)

Key Accountabilities & Responsibilities:

Customer Focus

· Represent the companies high standards through compliance with company uniform policy, presentation and professionalism at all times

· Ensure KPI targets are met for “First Impressions”, Cleanliness & Hygiene, Comfort and Food Scores across in your chalet

· Ensure a culture of proactive resolution to customer complaints/issues in a timely and efficient manner

· Through training and feedback ensure that the chalet team deliver an appropriate chalet welcome meeting to exceed our guests expectations

Operational

· Deliver ongoing coaching and development of your Chalet team

· Ensure that your chalet team are competent to perform their duties at all times

· Develop and maintain strong relationships with Suppliers and Property Owners

· Ensure that your chalet is running smoothly and efficiently at all times

· Complete weekly Chalet food orders, stock takes and other administrative tasks

· Complete; risk assessments, fire / health & safety and HCCAP paperwork to set deadlines and using this information to ensure that all budgets, sales and customer satisfaction targets are being meet

· Assist with the discipline and development of the Chalet team through motivation, coaching and performance management

· Liaising with your Resort Chalet Manager to ensure you implement a succession plan for all staff within your chalet

Sales

· Ensure set sales targets are met for Packed Lunch and Chalet Bar sales

Key Relationships:

· Internal: Resort Chalet Manager, Regional Head Office Staff, Catering Manager, Resort Staff

· External: Suppliers, Property Owners, Local Authorities


ideal candidate Who are we looking for?

Each of the criteria below is rated as Essential (E), Highly Desirable (HD) or Desirable (D). We place considerable emphasis on your Personal Qualities as the training and support we provide can often strengthen any weaknesses that exist in other areas.

Personal Qualities

· Strong social/People skills/Cheerful/Outgoing (E)

· Highly Motivated

· Passionate / Enthusiastic (E)

· Ability to work alone and as part of a team (E)

· Ability to cope under pressure (E)

· Willingness to work hard / long hours (E)

· Adaptable / Flexible Attitude (E)

· Honest and Trustworthy (E)

Skills & Ability

· Customer Service (E)

· Communication Skills (E)

· Problem Solving and Complaint Handling (E)

· Planning Organisational Skills (E)

· Literate and Numerate (E)

· IT / Admin (E)

· Training Mentoring (E)

· High level of attention to detail (E)

· Intermediate French and/or German (HD)

Qualifications

· Full UK clean Driving License (E)

· Food Hygiene Certificate (E)

Experience

· Relevant Transferable work Experience (E)

· People/ Team management / Supervisory Experience (E)

· Secure Cash Handling Experience (E)

· Catering for up to 12 Guests (E)

· Catering to 3* (4 course set menu) Standard (E)


our offer What we can offer you

We realise that our resort staff have been instrumental in the continued success of the company and we hand pick our staff not only for their experience but more importantly for their enthusiasm and outgoing and friendly nature to run our resorts and chalets. Subsequently we want our staff to be the best in order for us to continue to provide that ‘little bit extra’. If you feel you have what it takes and want to be part of a company that is committed to excellence then we are the company for you. At Alpine Elements we realise that hard work and commitment should be rewarded, so we will provide our seasonal staff with:

· A competitive salary,
· Transport to and from resort – from a London departure point
· Accommodation, including utilities
· Meals
· Branded uniform
· Ski equipment – either skis poles and boots or Snowboard & boots
· Emergency Medical Insurance
· Staff Concessions on Alpine Elements brands holidays for up to 13 months after you have completed your season
· Friends & Family discount whilst you are working your season
· Discounts on a range of sporting equipment provided by our suppliers i.e. Tushingham – Windsurf and Sailing equipment, Sun God – Customer sunglasses, Specialised - Mountain Bikes, Mystic – Sailing, Yachting, Windsurfing apparel and equipment, Snow Shop – complete range of ski equipment and clothing from skis & snowboards to ski & casual clothing.
· Low Commitment Bond