You will be working for Alpine Elements and you will be based in France.

start date Start Date : 

Summer: May to September 2018

salary The Salary : 

Upon Applcation




We realise that our resort staff have been instrumental in the continued success of the company and we hand pick our staff not only for their experience but more importantly for their enthusiasm and outgoing and friendly nature to run our resorts and chalets. Subsequently we want our staff to be the best in order for us to continue to provide that ‘little bit extra’. If you feel you have what it takes and want to be part of a company that is committed to excellence then we are the company for you.



typical day A Typical Day in the Job

An Active Rep is the first point of contact for our customers when they arrive on their holiday, so first

impressions are key! You will be at the airport to ensure that the transition to resort is smooth,

providing them with a wealth of information and knowledge on the way.

In resort you will be the central contact and organiser for our guests activities holidays. As a passionate

sports and activities enthusiast you will ensure our guests holidays are filled with fun and exciting

activities throughout the week. From white water rafting to horseback riding, parapenting, stand-up

paddle boarding, kayaking and climbing you will liaise with our instructors and / or third party suppliers

to ensure the activities run as smoothly and efficiently as possible. As part of the Resort Active Team

you will run a program of activities suitable to your guests and the resort throughout the week. You

will excel in and be passionate about delivering outstanding customer service with a can do attitude.

Key Accountabilities & Responsibilities:

Customer Focus

 Be central point of contact & knowledge in resort

 Transfers to/from airport

 Represent the company in a professional, well presented manner at all times in compliance

with the company uniform policy

 Conduct morning and evening property visits as well as ad hoc visits where required

 Organise, promote and conduct welcome meetings

 Ensure that all customer complaints are resolved to in a timely and efficient manner

Alpine Elements LTD 2014

Operational

 Organising the booking and transport for all activities

 Providing a welcome speech so the customers are informed of all resort information and

products that Alpine Elements have on offer

 Developing and distributing resort information. Ensuring Chalet and Hotel notice boards are

up to date and hold appropriate and relevant information

 Keeping accurate accounts of your in resort sales which are communicated with the French

Head Office on a weekly basis

 Safe & secure handling of company monies

 Complaint handling & problem solving

Sales

 Making sales of activities and extras

 Running a well organised and well-advertised program of activities suitable for your resort

and guests to enhance the customer's holiday experience

Key Relationships:

Internal: Customers, Senior Resort Representative, Area Manager, Chalet Manager, Hotel Manager,

General Staff

External: Suppliers, local authorities, property owners


ideal candidate Who are we looking for?

Each of the criteria below is rated as Essential (E), Highly Desirable (HD) or Desirable (D). We place considerable emphasis on your Personal Qualities as the training and support we provide can often strengthen any weaknesses that exist in other areas.

Personal Qualities

 Strong social/People skills/Cheerful/Outgoing (E)
 Motivated/Passionate / Enthusiastic (E)
 Ability to work alone and as part of a team (E)
 Ability to cope under pressure (E)
 Willingness to work hard / long hours (E)
 Adaptable / Flexible Attitude (E)
 Honest and Trustworthy (E)
 Professional and Reliable (E)

Skills & Ability

 Customer Service (E)
 Supervisory Experience (E)
 Communication Skills (E)
 Problem Solving & Complaint Handling (E)
 Sales Experience (E)
 Planning / Organisational (E)
 Literate/Numerate (E)
 Spoken English to Conversational Level (E)
 IT, Admin & Social Media (E)
 Conversational French (HD)

Qualifications
 Full, clean, UK driving licence (HD)
 Experience
 Relevant / Transferable Work Experience (E)
 Secure Cash Handling Experience (E)


our offer What we can offer you

At Alpine Elements we realise that hard work and commitment should be rewarded, so we will provide our seasonal staff with:
· A competitive salary,
· Transport to and from resort from a London departure point
· Accommodation, including utilities
· 2 Meals per day
· Branded uniform
· Access to use of sports equipment e.g. bikes, paddleboard.
· Lift Pass for hiking or biking on the mountain
· Emergency Medical Insurance
· Friends & Family discount whilst you are working your season
· Staff Concessions on our holidays for up to 13 months after you’ve completed your season
· Discounts on a range of sporting equipment provided by our suppliers e.g. Sun God sunglasses, Specialised - Mountain Bikes, Mystic – Sailing, Yachting, Windsurfing apparel and equipment, Snow Shop ski & casual clothing.

 




Email Us | bleu@alpineelements.co.uk