A Typical Day in the Job
While we expect hard work and high standards, this is the most sociable chalet host job around. This is not just a job in a ski resort, but the opportunity to be part of our guests’ holidays week in week out.
With over 80% returning guests we have a community who get stuck in from the off. Many feel that our chalet is their second home in the mountains and with that you will find that as well as joining the HOFNAR Experience you are also joining a sociable mountain community. This isn't about being locked away doing laundry, trapped in a kitchen or cleaning rooms every day (although there is plenty of cooking and cleaning!).
This job is about creating the HOFNAR Experience for all of our guests and having fun along the way. It is almost as if the host (you?) has invited a group of people to their house in the mountains for a skiing/snowboarding holiday.
As it is your party you really want everybody to have as good a time as possible. Many of our guests come along on their own and as such it is especially important to ensure that everybody ‘feels’ included – whether that be in the chalet, on the mountain or whatever the group is doing. You are the glue in the group.
When you are the ‘primary host’ you should be 110% committed to your guests and available 24/7. When you are ‘secondary host’ you should support the other host – but obviously this is the time for you to relax a little.
You are expected to clean the communal areas, to prepare / cook breakfast, to arrange a lunch spot, to organise / lead après ski, to organise lessons, to cook dinner, to suggest activities, to shop, to entertain, to collect money....to host.
You take it in turns with your co-worker to be Primary and then Secondary host. The primary host does the bulk of the work and is ‘in charge’ on their week. When you are a Secondary, your role is a lot more laid back.
As mentioned before this is a work hard / play hard kind of role and on the surface seems easy... but it isn't and it takes a certain kind of awesome to be the perfect chalet host with the HOFNAR experience.