Guide

Based in ‘True Lapland’, we pride ourselves on offering once-in-a-lifetime experiences in an unforgettable part of the world – a real winter wonderland. Far from the mass-market ski resorts or Santa ‘theme parks’, we choose to welcome guests from all over the world to remote, wilderness Arctic locations in the very north of Sweden and Finland - making dreams come true for thousands of children and grown-ups alike.

The job description

a typical day in resort

Using your insightful local knowledge, you will be required to help in the guiding of our guests through our exciting range of holidays - from taking young families to meet Santa in his hideaway log cabin, to setting off on a snowmobile voyage down a frozen river.

Using your creative and organisational skills and your sense of fun, you will work in a team to ensure holiday makers' dreams come true. With a meticulous nature you will keep a keen eye on the detail which will ensure that the magic of Lapland is always maintained.

Who are we looking for?

what makes you the ideal candidate

• Previous experience in a customer service and guiding role.
• Experience in working with families and children.
• Exceptional customer service experience and complaint handling skills.
• Proven ability to speak in front of large groups of people.
• Positive, pro-active and enthusiastic manner.
• Fluency in spoken & written English.

What can we offer you?

why choose us for your ski season

• Competitive salary.
• Shared accommodation.
• Staff meals.
• Generous pension scheme.
• Reimbursement of flights to/from Lapland.
• Opportunity to enjoy Lapland excursions such as snowmobiling and husky sledding.
• Airport transfers to/from the resort.